Move-In

LEASE DOCUMENTS:

All required documents must be completed prior to Move-In. From the Dashboard located in your Resident Portal, click on the Documents Tab. All incomplete documents will be listed. Click on Action listed to finalize the incomplete document.  Please be sure your guarantor has logged in to their portal to complete any unsigned documents as well.

1ST RENTAL INSTALLMENT AND DEPOSIT(S), FEE(S), HOW TO MAKE YOUR 1ST RENTAL INSTALLMENT:

Move-in day can be very hectic and our goal is to make this process as seamless as possible, therefore the first installment, all deposits, and/or move-in fees MUST be paid no later than 08/01/2025. Keys will not be issued to anyone who has not paid their first installment. Please note, only certified funds will be accepted on move in day (ACH, money order or cashier’s check. No personal checks will be accepted on move in day).

To make or schedule an electronic payment, please log in to the resident portal by clicking the “Residents” button above. Once logged in, select “Payments” from the left-hand menu. Here, you can view your current balance, payment history, and any saved payment methods.

To submit a one-time payment, click “Pay Now” next to your total amount due. This will open a new screen where you can add or select a payment method and confirm your total balance. Once your payment method is added and verified, click “Submit Payment.” Please note that ACH payments may take some time to reflect on your account. You will receive an email confirmation once your payment is submitted. 

To set up automatic payments, go to the “Payments” page and click “Auto-Payments” below your balance. Click “Add New Auto-Payment” and complete the five steps:

1. Frequency: Select Monthly to repeat the payment on the same day each month.
2. Amount: Choose to pay your total balance to cover all charges, including rent, utilities, parking, and insurance.
3. Payment Method: Select your preferred method (this can be updated anytime).
4. Payment Date: Choose a date before rent is considered late.
5. Duration: Set the start and end dates for your auto-payment. If you plan to renew your lease, be sure to update this setting accordingly.

Please review and accept the terms and conditions before submitting. We recommend making your first payment manually, then setting up auto-pay to begin in September.

VEHICLE AND LICENSE PLATE INFORMATION (If applicable):

To obtain a parking sticker/access card at move-in, you will need to provide your car’s make, model, year and license plate information via your resident portal. Please note that parking is not guaranteed and must be requested prior to move-in day. Select Menu, Edit My Account, and My Vehicles to update or verify vehicle information.

EMERGENCY CONTACT:

In the event the Resident is unable to be contacted the property will reach out to the Emergency Contact on File. You can add or update your Emergency Contact information from your resident portal. Go to your Resident Portal Dashboard, Select Menu, and Edit My Account.

COMPLETE SimpleBills REGISTRATION:

SimpleBills is our utility billing provider, they simplify paying your utilities each month and will invoice you for just your portion of the utility bills as outlined in the lease contract. Your account with SimpleBills will provide you with an overview of your utility usage, allow you to see your billing history, view PDF copies of your bills, access help articles on reducing your utility costs, and more.

A registration email will be sent from SimpleBills, to complete your enrollment follow all instructions. Once registration is complete, you will be provided with a SimpleBills account number. Prior to key(s) being issued you’ll need to provide management with the account number via your Move-In Checklist. If you have any questions about registration or need additional help setting up your account, please contact SimpleBills at info@simplebills.com or 254-230-0199.

COMPLETE PetScreening REGISTRATION:

PetScreening is our pet registration provider, which simplifies the Pet registration process for Service Animals and Emotional Support Animals.  Whether you are bringing a pet with you or not, everyone will need to create an account. A registration email will be sent from PetScreening. To complete your enrollment, please follow all instructions provided in the email.  Prior to key(s) being issued you’ll need to provide management with the account number via your Move-In Checklist.

TEXT OPT-IN:

To provide you with the best possible resident experience, we encourage you to Opt-In to Text Message updates.

PHOTO ID UPLOAD:

We ask that all residents upload a recent photo to their resident profile. Photo’s being attached to the resident profile help the Management Team identify a resident when needed. To upload photo go to your Resident Portal Dashboard, Click on Menu, Edit My Account, Personal Information, Upload Image.

BOOM (RENT REPORTING) ENROLLMENT (OPTIONAL):

Please sign the Boom Rent Reporting Addendum on your Resident Portal, located in the Documents tab. This is an optional product, designed to benefit primary residents at GMH properties. For $6 a month, Boom will report your rent payment for a positive impact on your credit report. By signing the addendum in your portal, you are agreeing to opt in to Boom. Residents can opt out at any point during their lease term, in the Boom app.