Our work orders are done in order of priority! If we have emergency work orders come in, we do have to focus on those before ones that are not considered an emergency.
It looks like a work order was never submitted for this smoke detector so if you ever have a maintenance issue please make sure you submit a work order right away otherwise there is no way for our maintenance staff to know about it.
If a resident ever has a dying smoke alarm battery, we always offer a battery to the resident if they want to go ahead and change it themselves so they don't have to listen to the beeping while they wait for maintenance to arrive! Our front desk staff did let you know to give us a call if you were unable to do it so we could check in on the status of the work order with our maintenance team.
We apologize there was a bit of a miscommunication. Let us know if you have any questions!